AllSouth Blog

Keeping Online and Mobile Banking Secure

Keeping Online and Mobile Banking Secure

Male looking at phone while drinking coffee.

Online and Mobile Banking provides a secure and convenient way to access your accounts. While these conveniences help make it easier to keep up with your finances, it’s important to protect your login information to prevent the wrong person from gaining access to your accounts. Here are some tips to help keep your information safe. 

Never share your password.

No matter how much you trust someone, it’s never a good idea to share your password or other login information. With Online and Mobile Banking, joint account owners are able to create their own login credentials, so there’s no need for them to use your information to log in. There’s also no need to provide us with your Online or Mobile Banking password and we’ll never call, text, or email you requesting this information. Additionally, never provide your password over the phone, on a website, through email, or share this information on social media. (Remember: AllSouth will never ask for your login information.) 

You may need to change your password.

If you’ve shared your password with someone or you think it’s possible someone else may have access to it, make sure you change your password as soon as possible. To change your password, simply log in to Online or Mobile Banking and select the “Change Password” option under Account Services > Profile Updates. Even if your password hasn’t been compromised, consider changing your password frequently. 

Don't write down your password.

You may have heard of someone using a journal or notepad on a phone where they store all of their important passwords. While writing down passwords might seem like a good idea at the time (after all, there’s no way you’ll ever remember all of your passwords), it only takes a second for the wrong person to get a hold of that information. If you have a tough time remembering your passwords, consider setting up fingerprint or facial recognition on your mobile device. There are also web services and programs that store all of your passwords for you.  

What to avoid when creating your password.

We get it, coming up with the right password can be frustrating, but the password you choose plays an important role in keeping hackers out. When creating a password, it’s a good idea to avoid the following:

  • Passwords that include personal information such as your name, date of birth, or address
  • Slang terms, dictionary words, or spelling words backward
  • Short passwords
  • Using the same password for all of your logins
  • Never changing your password

Here’s more information on creating strong passwords.

If possible, avoid using public Wi-Fi.

Public Wi-Fi doesn’t always provide a secure internet connection making it easier for a hacker to obtain your personal information. If you need to check your account while running errands, use your cellular network as opposed to using public Wi-Fi. Also be sure you’re in a private location when you check your account information. It’s easy for someone to see your personal banking information by simply looking over your shoulder. When logging in from home, make sure your wireless connection is secure.


We want to help you keep your account information safe. Following these tips will help prevent the wrong person from accessing your accounts so you can continue enjoying the conveniences Online and Mobile Banking have to offer.