Keeping Online and Mobile Banking Secure

Never share your password or your MFA information. 

No matter how much you trust someone, it’s never a good idea to share your password or other login information. With Online and Mobile Banking, joint account owners are able to create their own login credentials, so there’s no need for them to use your information to log in. There’s also no need to provide us with your Online or Mobile Banking password and we’ll never call, text, or email you requesting this information. Additionally, never provide your password over the phone, on a website, through email, or share this information on social media.

Remember: AllSouth will never ask for your login information.

We have a lot of security features built into our Online and Mobile Banking to help ensure your security. One security feature we include is MFA or multi-factor authentication. MFA is used to verify that it is really you who is trying to access your sensitive account information. Never share your MFA information or code. AllSouth will never ask for this information. 

Change passwords regularly. 

If you haven't changed your password in a while, it might be time to change it. If you’ve shared your password with someone or you think it’s possible someone else may have access to it, make sure you change your password as soon as possible. To change your password, simply log in to Online or Mobile Banking and select the “Change Password” option under Account Services > Profile Updates. Even if your password hasn’t been compromised, changing your password frequently will help keep your account secure.  

Don't write down your password.

You may have heard of someone using a journal or notepad on a phone where they store all of their important passwords. While writing down passwords might seem like a good idea at the time (after all, there’s no way you’ll ever remember all of your passwords), it only takes a second for the wrong person to get a hold of that information. If you have a tough time remembering your passwords, consider setting up biometrics, fingerprint or facial recognition, on your mobile device. There are also web services and programs that store all of your passwords for you.  

What to avoid when creating your password.

We get it, coming up with the right password can be frustrating, but the password you choose plays an important role in keeping hackers out. When creating a password, it’s a good idea to avoid the following:

• Passwords that include personal information such as your name, date of birth, or address
• Slang terms, dictionary words, or spelling words backward
• Short passwords
• Using the same password for all of your logins
• Not making your password complex enough 
• Never changing your password

The more complex the password, the harder it will be to guess and the more likely it will provide you with protection. Here’s more information on creating strong passwords.

If possible, avoid using public Wi-Fi.

Public Wi-Fi doesn’t always provide a secure internet connection making it easier for a hacker to obtain your personal information. With Public Wi-Fi, you can't be sure who sees what you send online.  If you need to check your account while running errands, use your cellular network as opposed to using public Wi-Fi. Also be sure you’re in a private location when you check your account information. It’s easy for someone to see your personal banking information by simply looking over your shoulder. 

We want to help you keep your account information safe. Following these tips will help prevent the wrong person from accessing your accounts so you can continue enjoying the conveniences Online and Mobile Banking have to offer.